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How are banks rebuilding trust as the financial industry regains its footing? To what degree are they reassuring their customers and managing messages?
Those were the critical questions driving a study published by the CMO Council entitled "Delivering Positive Impressions During Market Depressions." The study was based on research fielded in August and September 2011, encompassing some 120 financial marketers — primarily CMOs and Marketing VPs with spanning all asset classes — local to global. Credit unions were not included in the survey.
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Groupon Inc., Chicago's somewhat embattled poster child in social media's daily-deal delivery category, might want to pay attention to some findings in the latest report by the Chief Marketing Officer Council, a global group whose 6,000 members control more than $300 billion in marketing spending.
The Palo Alto, Calif.-based CMO Council's new study, "Localize to Optimize Sales Channel Effectiveness," found that only 6% of national marketers see Groupon and its clones as a valuable and worthwhile local marketing channel.
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Eighty-six percent of marketers intend to localize their marketing campaigns, according to a survey conducted by the Chief Marketing Officer (CMO) Council. Only 12% of respondents believe they have highly evolved local campaigns and analytics, and nearly 50% say their local campaigns have underperformed and need new strategic thinking.
"Everybody is saying local marketing is critical but they're not executing effectively against that," said Donovan Neale-May, founder and executive director of the CMO Council, which surveyed more than 300 marketers online over a three-month period from June through September of this year. In addition to the online survey, the council also conducted interviews with senior marketers from 20 brands, including Coca-Cola, Macy's and Toyota.
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