The Customer Experience Board is a groundbreaking thought leadership program addressing the critical need for communications service providers to optimize customer experience and heighten retention in a highly convergent, competitive, and demanding customer market. The Chief Marketing Officer (CMO) Council will bring together the Business Performance Management (BPM) Forum, Amdocs, and key industry and customer service organizations in a campaign to drive best practices and thought leadership in integrated customer experience management among service providers worldwide. www.customerexperienceboard.org
